E-Mail Support / Chat Support

Responding to emails received is essential for any business, especially these days where email has become a major communication medium. Many companies have started outsourcing their non-voice call centre need such as email and chat support services and SMS Chat support services for many leading organizations, for better quality of response and less turnaround time. Aakash Garg & Co. have successfully and competently handled email support services. Our experience ranges from handling simple as well as complex issues.Aakash Garg & Co. provides its clients with email support service package which Includes:

• Automated response.
• Computer-aided response.
• Manual response.
• Order fulfilment Verification.
• Complete query resolution.
• Customer care.
• Technical support.

Chat Support Services

Chat support creates chance to answer customer's questions instantly while they are browsing, facilitate their online experience for smoother navigation and grab them from dropping out. The chats can be either solving a product or service related query or request for a call back or selling a product or service. Aakash Garg & Co. offer Chat support service to handle such process.

There is a probable to save 20-30% of customers from getting dropped out. Online customers have started to expect online chat support in websites for quick answers. Chat support is not restricted to technical support only and applicable to any type of websites.

Qualities of a good chat support

• Instant responses
• Use of Easy to understand language
• Professional
• Error Free
• Proactive

• Each desk can handle up to 3 concurrent chats
• Exclusive desk for each client.
• Group chat options
• Canned Messages for faster chats
• Chat forwarding / escalation
• Reports on daily chats
• Monthly consolidated reports

• We will be using 5-6 trained resources to provide 24x7 support for 1 desk.
• Knowledge base with FAQs will be created for each client.
• The scope of services will be limited to knowledge base.
• The knowledge base will be constantly upgraded for effective operations.
• The escalations will be emailed to the client on a daily basis for further action.